How Nakhon Si Thammarat Became a Model Smart City

Non Arkara
5 min readFeb 13, 2024

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Wat Phra Mahathat Woramahawihan during a festival in Nakhon Si Thammarat. Source: KOSIN SUKHUM, CC BY-SA 4.0 <https://creativecommons.org/licenses/by-sa/4.0>, via Wikimedia Commons

How did a city, once celebrated for its spiritual landmarks and rich cultural heritage, pivot to become a globally acclaimed winner of smart city awards?

The story of Nakhon Si Thammarat’s transformation from a beacon of tradition to a model of innovation is a journey that sparks curiosity, challenging our understanding of urban evolution.

This question lingers as we look at Nakhon Si Thammarat’s swift journey from tradition to innovation, a journey that transformed a city known for its spiritual tourism and culinary delights into a global smart city icon.

Let’s uncover the story behind this remarkable transformation.

The Spark of Change

At the forefront of this transformation was a leadership team that dared to dream big. They envisioned a city where technology not just existed but made a real difference in people’s lives. This vision was about enhancing the quality of life for residents, protecting the environment in innovative ways, and reimagining tourism with a digital twist.

The leadership’s commitment to using smart solutions as a tool for sustainable development was the spark that ignited Nakhon Si Thammarat’s journey towards becoming a smart city.

The city’s leaders brainstorming around a model of Nakhon Si Thammarat, highlighting smart city elements like digital kiosks, green parks, and connected public services. Source: Nakhon Si Thammarat City Municipality

Engaging Everyone

Critical to the city’s transformation was its approach to stakeholder engagement. By opening lines of communication with residents, businesses, educational institutions, and other key stakeholders, the city fostered a collaborative environment.

Workshops, public forums, and surveys became common, ensuring that the community’s voice was heard and acted upon.

This inclusive approach helped demystify technology and showcased its tangible benefits, making the smart city initiatives a shared community goal.

Community engagement activities, such as public forums, workshops with local businesses, and interactive sessions in schools like this take place regularly to bring in everyone’s ideas. Source: Nakhon Si Thammarat City Municipality

Building Skills

Understanding that technology alone is not a panacea, Nakhon Si Thammarat invested heavily in human capital. Training programs were launched to equip city staff and local residents with the necessary digital skills, creating a knowledgeable base of “smart city officers.”

These individuals became the city’s change agents, applying their skills to implement and manage smart initiatives effectively.

This focus on capacity building ensured that the city’s smart city vision was supported by a capable and motivated workforce.

A smart city training session, showcasing participants engaged in learning with digital tools and interactive displays. Source: Nakhon Si Thammarat City Municipality

Smart Solutions in Action

The “My City” app is a prime example of Nakhon Si Thammarat’s innovative approach to urban management.

By empowering citizens to report issues directly through the app, the city turned its residents into active participants in governance.

This crowdsourced approach to problem-solving not only improved the city’s responsiveness but also fostered a sense of community ownership over the smart city projects.

The success of the app demonstrated how technology could bridge the gap between citizens and their government, creating a more transparent and efficient urban management process.

the impact of citizen reports on urban issues, such as a clogged waterway before the report and the clean, flowing waterway after intervention. Source: Nakhon Si Thammarat City Municipality

Winning Against Water

The city’s battle against flooding showcases the practical benefits of its smart city solutions. Through the innovative use of real-time data and active community engagement, Nakhon Si Thammarat significantly reduced flood-related damages and expenses.

This approach not only demonstrated the city’s resilience but also highlighted how technology could be leveraged to address environmental challenges effectively. The international recognition for these efforts underscored the city’s leadership in smart urban management and resilience.

An data-driven infographic heat map showing areas where problems are being reported and where clogged water ways are needed to be prioritized for urgent action. Source: Nakhon Si Thammarat City Municipality

Education for the Future

Looking towards the future, the city launched Extended Reality (XR) programs in local schools, preparing students for a digitally interconnected world.

These programs were not just about leveraging cutting-edge technology but were designed to make learning more engaging and relevant.

By integrating XR into the curriculum, students gained hands-on experience with technology while learning core subjects, illustrating the city’s commitment to fostering a tech-savvy future generation.

Students using VR headsets in a classroom, with digital elements such as molecules, historical artifacts, and architectural designs floating around them: immersive learning experience. Nakhon Si Thammarat City Municipality

Nakhon Si Thammarat’s story is a testament to the power of visionary leadership, community engagement, and strategic technology application. This journey from a city steeped in tradition to a smart city pioneer showcases how, with the right approach, cities can harness technology to address urban challenges, enhance quality of life, and ensure sustainable development.

Conclusion

Nakhon Si Thammarat’s transformation into a model smart city and winning the World Smart City Expo award in Korea. Source: 2023 World Smart City Expo

This narrative is not just about the deployment of technology but about fostering a collaborative ecosystem where innovation thrives. By placing people at the heart of its smart city initiatives, Nakhon Si Thammarat has not only improved its urban environment but has also set a benchmark for cities around the world looking to embark on their own smart transformations.

This story serves as a blueprint for how cities can navigate the path from traditional practices to smart solutions, highlighting the importance of leadership, community involvement, and a focus on education and capacity building. It’s a reminder that the journey towards becoming a smart city is a collaborative effort, one that requires the commitment of the entire community to realize the full potential of technology in creating a more sustainable, efficient, and livable urban future.

Nakhon Si Thammarat’s story is a powerful example of how smart city initiatives, when executed with a clear vision and community support, can transform urban life. It’s a story of hope, innovation, and the endless possibilities that arise when cities embrace the future with open arms and smart strategies.

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Non Arkara
Non Arkara

Written by Non Arkara

An architect with Ph.D. in anthropology. I research urban problems through the lenses of design, anthropology, and social psychology.

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